# after_ticketbounce
This hook is triggered when a customer message imported into a support department is bounced (not accepted).
# Hook parameter
An array is passed to the hook containing the following keys/values:
| Key | Type | Description |
|---|---|---|
email | string | Email address of the sender. |
dept | string | Name of the department. |
dept_id | int|string | ID of the department. |
name | string | Name of the sender. |
body | string | Message content/body. |
subject | string | Subject of the message. |
reason | string | Reason for rejection. See possible values below. |
# Rejection Reasons
The reason parameter can have one of the following values:
unregistered: The department allows tickets from registered users only, but the sender is not registered.closed: The ticket is closed and reopening is disabled.public: The ticket has been marked as public.ambiguous: The request is ambiguous.for_unregistered: The department allows tickets from unregistered users only, but the sender is registered.